Q: What brewers will the Cap work in?
A: This black cap can be used with all brewers. Note: This product will not work with Dolce Gusto® Brewers, Tassimo® Brewers, Keurig® Brewers, or any other brand.
Q: How many times can the Cap be reused?
A: If you are careful, it will last a long time.
Q: What is the black round thing in the picture holding the capsule?
A: It is a Capsule Holder Base sold separately. The bottom of the capsules is round which makes it hard to fill unless you have something to hold the capsule. We have made the perfect holder for these capsules and strongly recommend that you purchase one of them to help refill the capsules.
Q: What is the Cap made out of?
A: My-Cap Cap is made of polypropylene.
Q: What about BPA?
A: Our products are BPA free.
Q: What coffee grind should I use?
A: Make sure you are using a good coffee, preferably something with a bold strong taste. The grind MUST be an espresso grind. If you try and use regular coffee in the capsule it will come out weak. We recommend Illy, Starbucks, Gevalia, or LaVazza pre-ground espresso.
Q: I am getting a lot of grounds in the coffee?
A: You will get more coffee particulates in your brew using this cap. We recommend the use of our filters (sold separately) with this cap. You do not have to use the paper filters though. Some people like coffee this way. Try it.
Q: The coffee capsule is getting stuck down in the machine?
A: This will happen when the cap gets pushed down into the capsule, pushing the capsule out and thus making it hard for the machine to push it back up. We recommend that you use more coffee so that the coffee cap does not get pushed down so far.
Q: How do the holes get aligned with the puncture pins?
A: The cap is designed with alignment features that cause the cap to self align with the machine. We also caution you not to force the machine closed. If it does not feel right, open it again and then try closing it again.
Q: Can your solution do both coffee and espresso?
A: Yes. The type of brew you make is determined entirely by the capsule that you reuse. If you reuse an espresso capsule then you will brew an espresso.
Q: Do you sell reusable or disposable capsules?
A: We do not and have no plans at this time to do so.
Q: My machine will sometimes make a VERY loud noise and actually begin to vibrate when my cap is used or I see it will be very difficult to close the top although I have the plastic cover flat with the top of the capsule?
A: This can be prevented by making sure you fill the capsule up with coffee to the top. Otherwise, the cap will tend to get pushed down into the capsule, and sometimes it will get un-level which causes the unbalance. Also, if you close the machine and it seems hard, just raise the top again and close it most of the time that is all that is required to get the puncture pins to go into the holes provided. We have some alignment mechanisms in the cap but it is still possible for the pins to come down just right and not go into the holes.
