Frequently Asked Questions

Still Have Questions?

Below are some of the most common questions our customers have asked us! If you don't find what you're looking for, please send us an email at info@my-cap.com

Send an Email

General Questions

What is MyCap?

My Cap offers solutions such as foils and silicone caps to help you reuse capsules compatible with popular machines like Nespresso and Tassimo.

Why should I reuse my pods?

Our MyCap solutions help reduce waste, helping you get more value and more use out of your coffee pods. Using My-Cap to refill single-use coffee pods doesn’t just allow customers to use their own coffee, it’s way more affordable.

Which machines are compatible with MyCap products?

MyCap offers reusable coffee capsules compatible with popular machines like Nespresso and Tassimo — letting you brew your favorite coffee, sustainably.

Shipping & Delivery

How long does shipping take?

Orders typically ship within 1–3 business days and arrive within 4-7 days in the US Canada orders may take longer.

Do you ship internationally?

We currently only ship to Canada.

Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, Google Pay, and Apple Pay.

Do you offer refunds or exchanges?

If you are not satisfied with your purchase within the first 30 days, we want you to return it. We can also offer exchanges.

Please contact us by email at info@my-cap.com and send us your order number to start your return.

Subscription

How does the subscription work?

Choose your product, select “Subscribe & Save” at checkout, and choose your delivery frequency.

Can I skip, pause, or cancel my subscription?

You can change your subscription by signing into your account or going to this link here: https://www.my-cap.com/a/subscriptions/login

Can I change my subscription product or quantity?

You can update your product or quantity by signing into your account or using this link here: https://www.my-cap.com/a/subscriptions/login

Send an Email

If you’re not sure what brewer you have, you can take the quick quiz to find out.
Take the Quiz